Jira Free Version - I can not delete my account - "user is last billing admin"

Question

Dear Community,

Perhaps someone can help me: I started a "free JIRA trial".

However I now want to delete my Atlassian account. Unfotunately this is not working. The website tells me the following:

* User is last billing admin of a transaction account that has one or more active entitlements.

Well - as said I am on a JIRA Free version - so no transaction / no paid arrangement. 
Thus I would expect that I can delete the account directly.

Any help how to delete my account permamently is highly appreciated.

Sara Ghiafehdavoudi · Answer

This is such a dirty trick. the same is happening to me now. I'm on a free version. Never wanted trial. Then I recieve an email with a payment method request. I had to check many different things and I figured I'm still not on any paying services.

I cannot delete my account even after such an experience, getting the same message when I try.

Perhaps they want to spam me a little bit longer!

PS. I am in contact with customer service and I wonder why it should be so complex that I need 3 reply from customer service.

Brita Moorus · Answer

Hi, @Christoph Weiss 👋

This happens sometimes even on the Free plan - Atlassian still sets up a billing structure behind the scenes. If you're the only billing admin, you can't delete your account until that role is transferred or the site is removed. You can try either of these:

* Transfer billing admin* Invite another user (or a second Atlassian account you create) to the site.
* Make them a billing admin in admin.atlassian.com, then remove yourself.

* Delete the site first* Go to admin.atlassian.com > [Your Site] > Products, and delete each product (like Jira).
* After that, try deleting your account again.

If that doesn’t work, reach out to Atlassian support directly: 👉 https://support.atlassian.com/contact

Hope this helps! ☀️