My account got cancelled and trying to recover it

Question

I got an email that my account got cancelled.  It says if you want it reinstated that you have to contact support.  When I try to go to contact support it doesn't like the URL I put in, so it doesn't allow me to go any further and there is no way to contact support.  Any suggestions?

Trudy P Claspill · Answer

Hello @David Lines

Welcome to the Atlassian community.

Can you tell us exactly what the message said, obscuring confidential information?

I suspect it is about the cancelation of an Atlassian product subscription, like Jira. If so, then you can open a support request with the billing/licensing support team through this web page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Make sure to click the "need more help" option in order to be able to submit the ticket.

asadiq · Answer

Hi David

Really sorry to hear about your account!

Solved: Account recover

Atlassian Support Offerings | Atlassian Support | Atlassian Documentation

Good luck.