In one of my JSM templates, I have the "multiple users" field present in my Form. When my end users attempt to use this field and create a ticket, the "multiple users" field does not show any values - they type characters, nothing shows up - they pull down on the field, nothing shows up.
It is just a generic Form field "Multiple users" field. I don't know what setting or permissions or thing is disallowing my end users from utilizing this field as I know I can.
Note: All other fields on this Form and Template are available and operate just fine for the end users. And I tested this non-functioning issue is not isolated to one person, it is for all my end users, outside my immediate group.
