New service requests getting created even while deleting existing or commenting on existing

Question

Today we started facing a challenge. We have integration in place so that a service request gets created automatically once someone sends an email on a specific email address. Afterwards, if someone responds on the email or add comments then same is sent as another email. However, today any comment getting added or even a service request getting deleted is resulting in generating another service request with subject starting with [Jira].

Is someone else also experiencing this issue?

Pawan

Jeroen Poismans · Answer

I have reported it, that is why Atlassian is also commenting on this thread. You should follow this up in the ticket, they will investigate.

Pawan Rai_ic6pf8 · Answer

This appears to be a BUG, even deleting the newly created tickets is again creating another ticket. Seems, this is due to the latest releases. Please check and resolve at the earliest.

Pawan Rai_ic6pf8 · Answer

Thanks Jeroen,

FYI, there is no automation in place for this and tickets for new comments are also getting created even if the are already in same status.