Unable to create a JIRA site (new account)

Question

Hi Jira Community,

I would like to create a jira site, but there is an error message.

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 724ee55e4d3f495b9aff4dc725db7dcb)

Issue IDs change with every try

simba8848 · Answer

First of all, thank you for your reply. I am a Chinese user. After switching to multiple VPNs in different regions, the problem still exists. I have captured the screen error message and Chrome development tool log, hoping it will be helpful to you.

首先感谢您的回复。我是中国用户，切换了多个不同地区vpn后问题依旧，我截取了屏幕错误信息和chrome开发工具日志，希望对你有所帮助。

ReNola · Answer

I can successfully create it, thank you

Andy Heinzer · Answer

Hi @ReNola

I understand you are seeing this sign-up failure message.  This most commonly happens because a CAPTCHA fails to load on the page.  Without this human validation, the sign-up process cannot continue.  Most frequently I see this happen to users that are located in China, as there can be network restrictions within that country that could be preventing the CAPTCHA from being loaded.

If you can, I would recommend trying to connect to a different network, or utilize a VPN that connects to a different country to see if perhaps this would allow your machine to render the CAPTCHA that should appear on the page.  If you can do that, then you should be able to work-around this known limitation of the sign-up process.

Try that and let me know if that helps.

Andy