Hibob and JSM Assets integration

Question

Hi

I notice that HiBob and Jira Service Management Assets today does not have any ready integration solution. So I'm asking that have anybody allready made solution to get from HiBob Employees data like name, position, manager etc and imported with sync to Assets?

I know that there is API points (https://apidocs.hibob.com/reference/get_profiles, https://apidocs.hibob.com/docs/how-to-read-employee-data) but is somebody allready build something and how hard is to keep in Assets Employee data up to date and what way was used to inactive users?

Dr_ Ankita Mehta-OpsHub_ Inc · Answer

Hi @Urmo

There’s no native HiBob–Jira Assets integration, so if you're considering a custom setup or API-based sync, it’s important to plan for a few things upfront:

* Data scope: What fields from HiBob are critical (e.g., name, role, manager, status)?
* Update frequency: How often should the sync run? Will real-time or scheduled updates do?
* Lifecycle handling: What happens to inactive employees? Do you archive them, tag them, or remove them?
* Data accuracy: How will you avoid duplicate records or outdated references?
* Auditability: Will you need to track when and how employee records change?

You may consider OpsHub Integration Manager (OIM), an Atlassian Solutions Partner that can help you:

* Set up no-code, automated two-way sync between HiBob and Jira Assets
* Keep employee data current and clean, even across multiple tools
* Handle edge cases like inactive users or conditional field mappings
* Preserve full data history and traceability

Drop us a line if you have questions or want to see a demo

Prabhu Palanisamy _Onward_ · Answer

HI @Urmo - OnLink supports importing employee data from Hi Bob to Assets. Documentation Link. Please try it out and let us know if you have any questions. We have several Hi Bob customers using our app to synchronize with Assets.

We also support automating onboarding/offboarding tasks based on HR events from Hi Bob.

Disclosure: I'm part of Onward who built OnLink.

Evgenii · Answer

Hi, @Urmo

I can confirm, that it's possible. I made similar functionality for my company.

You can get users and all required fields like json from HiBob with such python script

def get_all_hibob_users(inactive=True, fields=[]):
    url = (
f"{hibob_base_url}/v1/people/search"
    )

headers = {
"accept": "application/json",
"content-type": "application/json",
"authorization": f"Basic {base64_credentials}",
    }

payload = {
"showInactive": inactive,
"humanReadable": "append",
"fields": fields,
    }

while True:
        response = requests.post(url, json=payload, headers=headers)
if response.status_code == 429:
            retry_after = int(response.headers.get("Retry-After", 5))
            time.sleep(retry_after)
continue
        response.raise_for_status()
break

users = response.json()
return users.get("employees")

And then use this json to prepare structure and import it to Assets.

Sorry, but code for import I can't give you.