[critical] unapproved email templates changes

Viktar Barysik

Hello,

We've noticed that Jira is playing around with the email notification templates: it is 3rd or 4th time some of the teams are switching back and forth the email templates which breaks emails grouping by ticket #.

We hardly insist on two things:

1. do not change it without proper testing the changes (we are not sanbox users that can be a testing group)

2. provide the opportunity to stick to the previous email notification templates (for the cases where any of your changes break our convenience)

Trudy P Claspill

Hello @Viktar Barysik 

Welcome to the Atlassian community.

If this is a change that is being delivered to your system by Atlassian I recommend that you reach out to Atlassian Support to report this problem.

https://support.atlassian.com/contact/#/

This is a community primarily of users of the Atlassian products. It is not the best method for contacting Atlassian or providing feedback to Atlassian.