Dynamic conditional custom fields

Dominik Kaźmierski

Hello Atlassian Community!

Is there any way to create a dynamic, conditional custom field that works on the issue creation screen, the issue view/edit screen and in the customer portal?

It can be done through a Marketplace app (preferably free for all users 😉), a Forge app, or any other available solution.

 

What’s my use case?

I have two custom fields: Custom Field A and Custom Field B.

• Custom Field A is a list of application names.

• When a user selects an application from Custom Field A, I would like Custom Field B to display a multi-select list of issues or requests related to the selected app.

Custom Field B can either:

• be a single field containing all possible options, with options shown conditionally based on Custom Field A's value,
  or

• be multiple fields, hidden or shown depending on the selected value in Custom Field A.

 

Example:

1. User selects “MS Teams App” from Custom Field A.

2. Immediately below, Custom Field B displays a multi-select list with options like:

   • “Invalid status on Teams”

   • “Can't make a call on MS Teams”

   • etc.

 

Unfortunately, Forms (Pro Forma) aren't a good fit in this case, because they require agents to create tickets via the customer portal and add extra layers to the issue view, making it less clear and harder to manage.

 

Thanks in advance for your help and suggestions!

Josh

Hi @Dominik Kaźmierski .

Have you looked at JSM Assets? They can be really powerful for working around a lot of the Forms limitations and you can even use it to have multiple layers of cascading fields. For example:

1. Option A
   1. (filtered by A) Option B
      1. (filtered by Option C

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