Can't give right to team member to edit the ticket.

Alyona Marshavina

I have a free Jira plan and have 9 active users (while the limit is 10).

My 9th user with active status has access to the board, but can do nothing with the ticket; it is simply inactive for him.

Also, I can't assign him to any tickets. I tried to send multiple invitations, but he doesn't have them (Inbox, Spam, or any folder). I assigned an admin role to him, but he still can only see the board itself with no access to edit it. 

Andy Heinzer

Hi @Alyona Marshavina 

I understand that some users are unable to gain permissions to a specific issue.  With the free plans for Jira Cloud, the ability to edit permissions on the project or change project roles is unavailable to that plan.  While this is something that can be adjusted in standard and higher plans, when converting to a free plan those existing project configurations can be maintained into the free plan.  I suspect that is what likely happened here as it seems your site once had a standard plan.

To resolve this, I expect you will need to have a standard plan for Jira (perhaps even just a trial license of standard or premium).  Once the site has this, you should be able to make sure that this user has the necessary project role or project permissions in order to view this issue.  One way to do this would be to use the Jira Admin Helper.  The benefit of using that tool is that it can prompt you on which permissions to adjust for a specific user if they do not have the needed permissions such as Browse, edit, etc.

Andy