How to get JIRA Admin access as current admin is no longer with the company.

Question

Hi,

I am a team member at a company. Our only Jira admin has left the company, and we no longer have access to administer our Jira Cloud site.

I would like to request that admin rights be transferred to my account.

Please advise on how I can reclaim admin access.

Krish Komati · Answer

Thank you @Fede Baronti -Deiser-

Thanks a lot @Andy Heinzer for creating a request on my behalf.

Andy Heinzer · Answer

Hi @Krish Komati

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3558271

From there our team should be able to help process this request.

Andy

Fede Baronti -Deiser- · Answer

Hi @Krish Komati ,

thanks for answering.

- If it's a company email, you can use this as proof of ownership to regain admin access with Atlassian Support.

- If the former colleague does respond, maybe re-stating access to him to that company email only to provide Admin access back to you.

- I have marked this post so that Atlassian Support can help you with this through here, and they can surely help you create a proper support ticket and all. But maybe you can gather proof of ownership on the Jira instance.

I'm sure Atlassian Support will be able to help you with this. Hope they do and hope this helps!

Fede.