Hey all - I am reaching out to seek your assistance in verifying a rule that is currently not functioning as expected. The rule in question is designed to add a label to a ticket when a specific text is present in the description field upon creation.
Despite my efforts to troubleshoot this issue in various ways, I have not been able to identify the root cause.
The rule is quite simple. On the same rule, I have other actions, like, populate a custom field and transition ticket, all of them work, but the label adding action.
Any thoughts?
