anyone else finding it weird that opsgenie to jSM migration requires upgrading all users to premium

Ruchi_hc8jju

We have 6 users in opsgenie and 20 JSM agent under standard plan.

As part of Opsgenie to JSM migration, looks like we need to go for premium plan to full fill all our requirements but the issue here is I can not just upgrade those 6 users , I need to upgrade all 20 agents which is not good as its affecting our budget.

Is there any solution to it?

 Can we only upgrade the users part of opsgenie to premium plan.

Nadhila Savira

Hi Ruchi,

I understand completely your situation here. I'm afraid this is indeed the side-effect of the merge, as now your OG users are JSM users. The user's subscription tier depends on your choice, and sadly there's not a way to segregate them into different tiers.

Nevertheless, we do not have eyes from our billing team on this community page. If you're looking to discuss it further with us, please don't hesitate to reach out to our billing team directly here: https://www.atlassian.com/company/contact/purchasing-licensing