As the IT department, we are planning to purchase Jira Service Management (JSM) to centrally manage change requests and project demands coming from other departments. Our goal is to establish a structured approval workflow.
The approval flow we would like to implement is as follows:
A key user from a department submits a change request form.
The form is first sent to the key user’s first-line manager for approval.
Then it is forwarded to the second-line manager for further approval.
Finally, the form is reviewed and processed by the PMO (Project Management Office).
We want to manage this entire process without any external integrations such as LDAP, Okta, or other identity providers. It is sufficient for us to manually define users and their approvers directly within Jira.
