We are using Jira to track tasks for developing internal software tools for our employees. To allow company employees who don't have Jira to report bugs or suggest features, we created forms for suggestions or bug reports.
When a non-Jira user submits to the form, their email address is saved in a comment like this:
"This work item was created based on someone's response to a Jira form. Email address: [Email Address Here]"
I noticed that my existing automation rule (Send Email to Reporter) does not work because these users do not have Jira accounts, and that the email account is not stored in a column.
To try a workaround, I added a custom text box in the form to enter the user's email address. This field is saved to the issue under the Reporter Email column when the form is submitted.
I want to send an email using Jira Automation to the email address entered in that custom text field. Such as:
- A confirmation email upon ticket creation (e.g., "Thank you for your report")
- A follow-up email when the ticket is assigned to a developer, or when its status changes (e.g., To Do → In Progress → Done)
Question:
- Is it possible to configure Jira Automation to send an email to the email address stored in a custom text field? The recipient is not a Jira user.
- If this is not supported, are there any recommended free add-ons or integrations to implement this workflow?
Thanks!
