Apprpver that can not edit tickets

Question

Hi All,

I am building a project and on one of the stages I need to have an approver who actually has and Agent role on the jira administration side, but on this project, we want to give him  only the ability to approve tickets, without permission to edit or close them.

How can I build in a project this way so that he will have such permission and be able to approve?

Thanks

Rohit Utukuri · Accepted Answer

Hi Vera,

Approvers do not need to have JSM agent license. Approvers can approve tickets from email or customer portal.

If the approver needs to have agent license, their ability to edit tickets can still be restricted using jira workflow properties.

John Funk · Accepted Answer

Hi Vera,

Try just giving him the Service Desk Customer project role and see if that does it for you.