Audit Log for Issue Level Security User/ Groups/ Project Role changes

Jonathan Pisors_2v1yqp

We are setting up a service desk for our HR department. We have created an issue level security scheme for the different issue types they have in their service desk. They would like to be able to see an audit log of any changes to the issue level security scheme to make sure only those users that are able to view the different issue types are accessing it. 

 

For example,

there is a Benefits issue type with 3 entra groups with access to it. They would like to see if anyone/ any group was added or removed from that issue level security at any point in time. 

The Audit Log under Troubleshooting and Support will show the original Issue Security scheme created or updated log but not if I have added or removed a user/group from the scheme. 

 

Does anyone know how to access that information or if it is even possible?

Thanks!!

Aaron Williams

Hey @Jonathan Pisors 

You may be able to use an automation, with an API call to one of the endpoints for issue security/permission scheme. 

You can add {{webResponse.body}} to the audit log that way. 

You'd also have to run this on a scheduled trigger as there isn't a trigger for issue level security or permission scheme changes. 

Thanks

Aaron.