URGENT: How can I reach a Live Support Agent?

Question

I am tired of all of the bots and recommended articles even after I've submitted a ticket. Could I receive help from a live agent? How can I reach them?

The ticket I submitted was answered by a bot who completely disregarded my question and reactivated a subscription I did not want. I don't want that charge on the business card.

I need help updating my payment method, assigning billing admins, deactivating the subscription the bot reactivated, and removing any charges that the reactivation possibly created.

Vishalakshi Narayana Swamy · Answer

Hi @Patricia Zhuo

Welcome to Atlassian community!

I understand that you are upset the transition of back and forth to reach out to our billing team.

Currently, I see that you did interact with our live agent and the a ticket https://getsupport.atlassian.com/browse/CA-3552327 was created to address the issue related to the billing.

I have now notified our billing team internally to prioritise the request and reach out to you shortly since we don't have a dedicated live chat option for the accounts team at the moment.

Hope this helps!

Best Regards,

Vishalakshi Narayanaswamy

Tinker Fadoua · Answer

@Patricia Zhuo  done I requested Atlassian's help.

Best of luck!

Fadoua

Tinker Fadoua · Answer

Welcome to the Atlassian Community @Patricia Zhuo !

I will be more than happy to request assistance from Atlassian. Sorry that you had to go through this frustrating situation.

Best,

Fadoua