Email requested ticket without account

Question

Is it possible to create a email requested ticket without having to create an account? For example, I now send an email to our email address and then I receive an email back shortly afterwards with the obligation to create an account. We would rather not do this. Is it also possible to create tickets via email request without having to create an account? And how do i do that?

Thanks!

Sandra Hugen · Answer

Hello, thanks for your answer. The project is already open, but the message is still given that the email address must be verified. Unfortunately.

I have set the rights as follows:
access to the channel: open

For customer access rights, I have checked everything for internal and external.

For access to the portal, I have checked that customers may create an account.

For email requests: Everyone can create new accounts based on the
customer access
and the settings for customer rights at project level.
More information about customer project rights - checked

But I still get an email back about creating an account/verifying email, when my test email account sends an email to our helpdesk email.

When I click on the email, it says your email address has been verified, but I still have to create an account. In the mailbox log files, the status remains on Account verification required.

Only verify the email address (for the first time) is fine, but not creating a account.

Aaron Williams · Answer

Hey @Sandra Hugen

Welcome to the community.

To achieve what you want, without people at the very least creating their own customer accounts, is to set the project to "open". This allows anyone to raise a ticket to the desk, and I mean anyone.

Thanks

Aaron.