New customer Email defaults to private

Cristina Oprea

When we invite a new customer and the customer accepts the invitation, their email visibility is by default set to you and admins only. Is there a way to set that default to everyone? Also is there a way to change the setting for the customers who have already been invited and have email set to private without asking the customer to do it themselves?

Anusha A

Hi Cristina,

Thanks for your question on community. 

Here is the page that gives more insight about profile visibility - 

• Update your profile and visibility settings

Currently, we dont have the option to change the email visibility on behalf of customers. 

We do have feature requests tracking this enhancement - 

• JRACLOUD-92114 Ability for the admin to change the Profile and Visibility for the managed users
• JSDCLOUD-12939 Ability to prevent "private email addresses" on sites/projects.

Please be sure to watch it, and vote for it, so that you're notified if this is implemented in a future release. You can also add a comment to the feature request to explain your specific use-case to the developers.

Regards,
Anusha A