Jira Form with Automation

Question

I have a quick question, I'm not sure if it's the right one, but I've tried a few things.

I have a form that is automatically submitted when a service request is created.

The form is called"

“Usecase Article”

In the form there is a multiselect dropdown. The label is called “Purpose” I have also filled in the option “Field number”, with the same name.

I would now like, when a service request is made with the form, that if the value of “Purpose” is e.g. 1, that a label is then set with the value “1”

I could of course also build a Jira field & then read it out directly, but it has to go into a form & can't separate it.

Do you have any ideas?

John Funk · Answer

Hi Dominik,

You would create an automation rule based on the Form being submitted.

Then you would add a Smart Value Condition. I am assuming you mean that you added the value of Purpose to the Field key in the form and not the Field number.

See the example screenshot:

Dominik Hebestreit · Answer

I would like to query the value that was selected in the dropdown and use the value as the basis for the service request.

I found this, but I'm not so familar with jira yet:
https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/

Christopher Yen · Answer

Hi @Dominik Hebestreit

Just want to check, are you asking if there is a way to display just a read only label on a form that is tied to a value of a field? I think forms would need to support smart values which I don't believe they do yet.