Apparent discrepancy between Settings and displayed Work Types

qrsw

In Jira, under "Create" and "Create Task," there is a popup field for "Work Type*".

 

The options under "Work Type" are "Task" and "Epic." 

 

Under the Settings for "Work types" there are "Epic" and "Story," and a custom Work Type I created attempting to follow an online suggestion for creating milestones.

 

I do not see "Task" under "Work Types" in the Settings, and I do not see "Story" or "Milestone" (the custom name) under "Work Type" in the "Create Task" popup.

 

Am I missing something, or is there a disconnect between what Settings thinks is a "Work Type" and what "Create Task" thinks is a work type?

Izabela França

Hello, @qrsw ! I hope you are doing well.

In Jira, there are two types of projects - team-managed and company-managed. And to add a new work type, we need to follow different procedures according to the project type. In this Atlassian documentation [LINK HERE], you can see the difference between them.

To add a new work type to your team-managed project, follow the steps in this official documentation [LINK HERE].

If your project is a company-managed one, follow these steps:

1. Go to the project settings;

2. All work/ Issues > Types

3. Click on "Actions" and choose "Edit work type/issue type"

4. Drag the new work type to your current scheme and save the changes.

 

 

Let us know if it works for you