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Reporter name is incorrect

Brook Barnhart

The reporter name is incorrect ~ I was able to delete the user under "Project settings" under People and access previously, however, I am not seeing this reporter to delete.

We do use the same e mail address for each of our employees that report issues, but the Alisa's are changed when there is a new employee.

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John Funk

Hi Brook - Welcome to the Atlassian Community!

First, what do you mean by the Reporter name is incorrect? Is there name spelled wrong? Or is the wrong person listed as the reporter?

Why type of license does the user have who is in the Reporter field for that ticket? Is it a free Customer license or a Jira license?

Brook Barnhart

The wrong person is listed as the reporter.

The reporter field is the employees name that is assigned to the e mail they are using to report issues.

There is no license for the reporter, rather the reporter is e mailing the 'helpdesk'.

Previously I was able to delete the 'user' under projects, IT Helpdesk, Project Settings, People and Access.

However, now I am not finding the folks here to delete.

John Funk

Okay, I am confused. What is the actual step-by-step process that is happening?

Brook Barnhart

Good Morning, Please see attached picture ~ hopefully that will help!! Alassian Reporter Issue.jpg

Brook Barnhart

I hope you see my reply ~ thank you.

Brook Barnhart

We have lots of turnover and it makes send for our company to use generic e mails with aliases added to the e mail account.

No, they are not managed users. They (employees) or ANYONE, who e mails helpdesk@bonnercarrington will create a ticket within our Jira. Once the e mail comes into Jira, we assign it internally to the person who needs to take care of the issue.

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