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Question

Hi.

I got this email yesterday:

"If you want to keep your organization, we suggest you contact support within 15 days from receiving this email.

When you contact support, include your organization ID: bka89416-9410-1da7-j8c5-9c5bkaaj1c8j."

I want to keep this organization.

Please let me know which details you need from me.

Rohitha Devi Pullepu_55qhxy · Answer

Hi @Alex Ivanov

In this case, I recommend first trying to extend the trial for your Atlassian environment. You can reach out to Atlassian’s support team directly using the link below to request an extension:

Atlassian Support

Make sure to include your Organization ID and details of the site. The support team should be able to guide you on the next steps.

Alex Ivanov · Answer

I am trying to contact support, but because my instance is free, whenever I try to contact Atlassian support I got this message to ask in the Atlassian community :(

Rohitha Devi Pullepu_55qhxy · Answer

Hi @Alex Ivanov ,

If you want to keep your organization, I recommend contacting Atlassian Support.

You can raise a support ticket with Atlassian by using below link:
Atlassian Support URL

Regards,
Rohitha Devi Pullepu