automations are greyed out

Tom Laurijssens

My account email has changed and now my automations are greyed-out.

Already tried:

- log in and out

- copy a rule to new

- enabled/disabled rules

- created a new rule

 

So i can access the rules and change them, create new ones, but they are ALL greyed-out.

My account looks ok. Any ideas where to look?

 

EDIT:

- My account is Jira admin and Project admin 

- the rules can be triggered bij 'all logged in users' 

- the current usage of automations is not even 5% of what we can have

- we migrated to another email address and it looks i'm the only user with the problem.

Tom Laurijssens

EDIT:

I noticed that i can use the automations when i first open a ticket as popup and then click on the icon there.

But for example the 'make new ticket' creates a new ticket, add text to the description, but does NOT add the LABEL, so my new ticket is somewhere in the backlog and not in the right column. I can add the Label by hand afterwards, so it is available.

That used to work before migrating to the new emailadress and i use my automations mainly on the main page and not in tickets.