Why am I being billed when I'm using a free plan?

Martina Abello

They're threatening to cancel my account if I don't add my payment details, but I'm not going to??? I selected free plans for a reason. I won't pay 68.00 USD for a school project, are they crazy? And I'm using the free plan for literally everything, I checked. My team only has 4 users, so that's nowhere near the limit. Is this place a scam?

 

My account wasn't even created in 2024, but this year, though I don't know if that's relevant...?

Trudy P Claspill

Hello @Martina Abello 

Welcome to the Atlassian community.

When you go to the billing page for your subscription for Jira how many users does it indicate you have? Can you provide a screen image, obscuring confidential information such as the URL for your site.

Do you have any third party apps installed on your site? While your Jira subscription might be free for 10 users or less that does not mean that third party apps will also be free?