Automation in JSM before submission

Question

I am trying to set up automation on a JSM request type. The request type has a drop down for what issue the user wants to raise a request on behalf of. The form is only needed for one of the issues in the drop down. Is there a way to attach a form on the request (as they are filling out the request)?

I.E... I chose "Website" in a drop down that has 3 other options. I only need the form to be attached and fill out, when I choose "Website". I need the form to attach and fill out before the request is submitted by me.

Marc -Devoteam- · Answer

Hi @Elayna Smith

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

P.S. If the answer is very valuable to you, please share some kudos.

Elayna Smith · Answer

That was a lot easier than I made it out to be. Thank you!

Marc -Devoteam- · Answer

Hi @Elayna Smith

Welcome to the community.

In the form attached to the request, create sections, so that based on the drop down option chosen the required fields will be shown.