My Jira account keeps threatening to close down despite regular usage

Carles Barrobés

Despite being regular users of Jira (we have an application that integrates with Jira and regularly calls the API, several times a week), we keep receiving emails like this one:

We've missed having you around
Hi Carles Barrobés,
We haven't seen you use your Jira product, on site outcome-io.atlassian.net, for a while so we wanted to check in. If you do not start using your product, it will be deactivated on 2025-07-21. This will not affect other products that you are actively using.

 

I presume Jira doesn't recognise usage if it comes via the API only? This can be rather annoying for us building apps on top of Jira for our customers.

Thanks in advance for addressing this.

A A Ron Geister _Trundl_

@Carles Barrobés 
Welcome to the community and I hope all is well. So from my understanding the API usage is not recognized as a logged in users. The system knows if you are logged in or not. It needs a logged in user action to be logged in this case.

I have a great example is I use API to update Confluence data for me to store specific data from another source. I get these same notifications so I login once every so often via my mobile app to show I was logged in as a user. 

If you are using Confluence or Jira you can use the mobile app to store your logged in user action. You will need to do something like go to read a page or check a Jira issue to stop these notification from coming.

Hope this helps.