Is there any real-time chat support to talk to a human agent about a Jira bug or issue?
Hello, Good day. Please access https://support.atlassian.com/contact/ and select the affected product. You will get option to submit ticket and talk to support option
Hello,
Welcome to community
As what to Mohan said, if your instance is eligible for chat support you would get two options below
Here talk to support would give you option for chat and submit ticket would be the offline ticket method
Thank You,
Prachi
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