Jira is creating service requests for "out of office" incoming emails

Rob Rudloff

Jira Service Management not filtering automatic reply emails.

So, I get dozens of new service requests each day created for inbound emails that are actually "out of office" replies form our users.

I know Jira is supposed to handle these, but I cannot find were this is set in the project.  I have found other support articles, but they seem to reference old versions and menu choices

I have interrogated the emails, and they have the header item "Auto-Submitted: auto-generated".   I am told there is an "Email Requests" log somewhere in Jira, but I can not find that either (based on old support documents).

Any suggestions or direction is appreciated.

Thanks

Aaron Williams

Hey @Rob Rudloff 

This article should help you out: https://support.atlassian.com/jira/kb/stop-ticket-creation-from-automatic-replies-in-jiradatacenter-and-server/

You need to edit the mail handler setting to ignore "Bulk" which looks for email with Auto-Submitted" and ignores it. 

Quick overview:

Click cog top right > System > incoming mail > mail handlers 

You should see Bulk ignore under the properties column. 

You can edit this and make changes when you select next on the window that pops up. Mail type handler: "Create a new issues from each email message" has good options to set. 

I really hope this helps you out. More than happy to dig into it a little more if needed. 

Thanks

Aaron.