Standard admin role cannot handle sprints

Question

Two of my PMOs lost their ability to create sprints insde my project.

They have the standard "admin" role and nothing has been tempered with to the best of my knowledge. I, an admin myslef can handle sprint creation, but I'm also one of the JIRA admin for my firm.

I tried to demote and promote those users in order to restaure those permission without success.

Do you have any suggestion to trouble shoot this?

Walter Buggenhout · Answer

Hi @Matthieu Arzel,

I had completely missed your reply and hope you have by now managed to get the issue resolved. If not ...

I might be missing something here but I am not on a board right now.
I mostly use the backlog view. My comprehension is this is purely sourced on the current project without any aggregation in between projets (?).

The backlog is part of your board, so my initial reply is still as relevant as it was some time ago. If you click on the ... button next to the board title, you should get an option to open board settings. From that point onwards, you can get to the board filter.

Given the number of sprints you have on there, I would not be surprised if there are multiple projects in scope of your board.

Matthieu Arzel · Answer

Hey Walter

Thanks for taking the time. Appreciated!

I might be missing something here but I am not on a board right now.
I mostly use the backlog view. My comprehension is this is purely sourced on the current project without any aggregation in between projets (?).

I can create a sprint from the backlog section but my fellow colleagues (admins role) cannot do that anymore.

My project type is a "Software project" according to the indication under the projet name in the side bar. Does this help?

Thanks again. Have a nice day.

Matth

Walter Buggenhout · Answer

Hi @Matthieu Arzel and welcome to the Community!

Before anything else, can you have a look at the filter behind your board? The most common cause for this behaviour, is that this filter is pulling in data from multiple projects.

If that is the case, your users need the necessary permissions to manage sprints in all projects that may be returned by the filter.

If you use a filter like e.g. this:

assignee in (Matthieu, Walter)

this would search across literally all projects in your Jira instance (even if it doesn't return anything), thus requiring you to set the right permissions on all projects.

If so, try to make your filter more specific, such as:

Project in (A,B) AND assignee in (Matthieu, Walter)

If this is not the case, provide some more details about the type(s) of projects included in your board.

Hope this helps!