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Customers in the customer portal without registration

Antonia

We have put our customers in our SSO group and now when our customers go to our customer portal, they have to log in with a verification code, so they have to register properly first. Is that normal? Can we get around this with registration? Our customers are internal work colleagues, so the registration is a bit of a problem because we work with SSO everywhere.

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Nikola Perisic

Hello @Antonia

You need to check your authentication policies if some of them have been set up - could be 2FA.

To require two-step verification from an authentication policy:

Go to Atlassian Administration. Select your organization if you have more than one.
Select Security > Authentication policies.
Select Edit for the policy you want to modify.
On the Settings page, select Require.

Antonia

Screenshot 2025-06-02 155729.png

Antonia

Hi @Nikola Perisic I can't find an option to register and also which site do you mean? (to point 4)

Nikola Perisic

hi @Antonia ,

Thanks for the info. Ok, you don't have 2FA enforced and every user is receiving the verification code. Have you asked your users to have verification code added.

You can skip the registration option for your customers on the portal, but when you do this, it will applied to ALL service management projects. To do this:

1. Go to one of your service projects

2.Access > Customer permissions

3. Update customer access settings

4. You need to enable the option Customers can access and send requests from the portal without logging in

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