I am unable to provide the screenshot, but the error messages " We're having trouble. Check your connection and try again " shows up whenever I try to create Organization in Customer tab.
Hi @Vincent Ong
Can you disable and enable the features, Customer and organization profiles and Products and entitlements.
See if this will solve the issue.
Hi @Marc -Devoteam-
Thanks for replying.
1) I do not have the customer profile as I was thinking of creating the Organization first then add in the customer
2) I only have JSM license currently, does it hinder the fact that I am unable to access to Organization setting because I dont have a Jira license?
The options I mentioned are options in the feature section of the project settings.
So you need to be project admin on the JSM project to enable and disable this features.
I found it, while trying to enable and disable, it shows" Contact your Jira admin to enable and disable this feature"
I only have the JSM license and not Jira License. So is it okay to say that only Jira license holder can use Organization feature?
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