Hello,
I am the organization admin for our Atlassian Cloud instance. I attempted to change a user's full name by using the “Suggest changes” option available in the user management panel.
The user received the email with the change request and clicked the link. However, they were not able to update their full name. When they try to make changes, they see a message saying “This account is managed,” and the fields are locked.
Additionally, even when trying to change the name directly via https://id.atlassian.com, the same restriction applies — the name field is uneditable.
We are unsure what is causing this block. Is it due to external identity provider (IdP) management, or is there a specific policy or setting that prevents users from editing their own names?
As the organization admin, how can we update the user’s full name? Is there any way for me to override this restriction or configure it differently?
Thank you.
