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Can't Contact Jira Support

Venfi Oranai

Hi,

I feel like this is a bit of a silly question, but I can't seem to find a solution or any other mention of it on the internet.

I'm trying to create a site, but I continuously get the following error:

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: {error id})

Now, I've tried contacting support like they suggest, in the form I select `Technical issues and bugs`, with the product being `Jira`, but then it requires my site's url, which I don't have since I can't create one.

I feel like I'm probably missing something, but can't tell what.

Any help would be greatly appreciated

Accepted answers

Piyush Annadate _ACE Pune_

Hi @Venfi Oranai ,
Seems few of others got the same issue._ I've asked Atlassian support team to check for this.

All comments

Mirek

Hello @Venfi Oranai

There is not such a thing as silly question ..

Thank you for reaching Community. It looks like a strange issue.. So you are saying that you are getting a problem always not matter on which browser or settings?

Did you tried right now only or the problem is happening already some time? (like you tried yesterday etc.)?

Kasia Szczakiel

Hi Venfi, Mirek,

I have exactly the same problem since yesterday (30.05) and there is one more guy on this forum with the same isue (https://community.atlassian.com/forums/Jira-questions/I-tried-to-setup-Jira-and-got-an-error-on-account-creation/qaq-p/3034610)

I tried solutions suggested to him but nothing worked. And I also wonder how we should raise this with support without having url

Piyush Annadate _ACE Pune_

Hi @Venfi Oranai ,
Seems few of others got the same issue._ I've asked Atlassian support team to check for this.

Venfi Oranai

Hi Mirek, thanks for the answer.

I tried yesterday as well as today using Chrome on my PC, even tried it through Firefox on my phone, but I got the same result.

Seems like it's a wider issue though based on the other replies.

Mirek

You need to know that according to status.atlassian.com there was a long maintenance going on and things might be not stable - especially over weekends, but lets wait for someone from Atlassian to reply on this.

Kasia Szczakiel

@Venfi Oranai I was able to create a site today, so whatever the problem was, it got fixed. Hope it does work also for you now

@Mirek , @Piyush Annadate _ACE Pune_ thanks for your support!

Andy Heinzer

Hi @Venfi Oranai

Sorry to hear about this problem, I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1145843

Andy

Piyush Annadate _ACE Pune_

Actually, there seems to be an issue or small area of issue. Atlassian knows about it !!

Mirek

Glad it is working again!

Pozdrawiam!

Mark Razon

Is support page down? I cant seem to access this week

nothing happens when I sign in

david stolper

Something is wrong here. I am having difficulty logging in and you can't contact support without logging in. How do they expect this to work?

David Stolper

Shalini Pradhan

@david stolper ,

Can you please share your query in detail the issue you are encountering and your cloud site URL?

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