Browse Users and Groups and Browse Project Permission - user lists - @ mentions

C_ Byrer

I'm hoping one of you brilliant minded folks can help me decipher 2 Atlassian documentation articles.

Basically, I do not know what the second article is trying to tell me because I feel like it conflicts with what the first article is telling me.

 

This first documentation states that a user can only use the @ mentioned feature if they have the Browse User and Groups global permission. Fine, easy enough.

https://confluence.atlassian.com/cloudkb/can-t-mention-other-users-on-jira-cloud-work-items-1142444425.html#:~:text=Grant%20%22Browse%20users%20and%20groups,and%20Dashboard%20in%20JIRA%20Cloud

For the purpose of my question, lets say I am User A and have browse user and groups global permission.

THEN, this second article provides information on how to restrict users that are available in a projects user lists that are made available when using the @ mention feature.  This is the article that my brain is having trouble understanding what its trying to tell me

https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

 

For the purpose of my question, only User B and User C should show be available for me to view in the list and choose from for User A to @ mention in ProjectX and not ProjectY.

Is this second documentation telling me that I need to remove browse users and groups permission from User A but ensure user A has Browse project permission to projectX?  IF so doesn't the first article state a user can only use @ mention feature if they have Browse User and Groups global permission?

Or

Is the second documentation saying remove browse users and groups permission from User B and User C and ensure they have browse project permission in ProjectX and not ProjectY.

AND

User A, which has browse project permissions in both ProjectX and ProjectY, can @ mention User B and User C in projectX and not projectY?

By removing User B and C from Browse User and Groups permission they now will not be able to use the @ mention feature at all in Jira.

 

Thank you to anyone who understands my question and can help clear this up for me!

Aaron Williams

Hey @C_ Byrer 

That is a very detailed question, and I can feel your pain through it 🤣. 

So I just had a play around on my free instance to test it. And found something to really simplify this for you. 

Users with the global permission for "Browse users and groups" will allow users to @ anyone with the same permission in any project they can access. 

To lock this down, you just want to give the users that need this cross project functionality, and in your case this isn't everyone. So let me try and break it down

We will give user A the global permission. 

Let's say users B & C are in project X in a "Users" role, they will be able to freely @ each other without the global permission. But only in that project. User A can also do this for both users. 

But let's say only user C is in project Y in a "user" role. User A will be able to @ user C and vice versa in they project. User B will not appear in this project. 

I hope they helps. 

Thanks

Aaron.