Canned Reponses - Adding Reporter's Name

Question

Hello! Trying to utilize smart value for canned response, tried using the following smart value with no luck. Any suggestions?

Bill Sheboy · Answer

Thanks for clarifying, Jonah.

I have not used that feature with JSM; according to an example in the documentation, please try this smart value:

https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-creating-canned-responses/

Jonah Gesk · Answer

Hey @Bill Sheboy !

Thanks for the reply, for this question i'm referring to canned responses not automations. In particular there is a canned response section is when you comment on a ticket in a jira service project.

Bill Sheboy · Answer

Hi @Jonah Gesk -- Welcome to the Atlassian Community!

Smart values are name, spacing, and case-sensitive.  When an incorrect one is used that returns as a null value.

Please try using this instead for the Reporter's display name attribute:

If that does not help, please post the following to provide more context:

* what version of Jira are you using: Cloud, Server, or Data Center
* for Cloud, what type of project is this: company-managed, team-managed, JPD, etc.
* an image of your complete automation rule in a single image for continuity
* images of any relevant actions / conditions / branches
* an image of the audit log details showing the rule execution
* explain what is not working as expected and why you believe that to be the case

Kind regards,
Bill