Hi, I would like to add an unsubscribe link to an e-mail sent from an automation, just like the unsubscribe link from the customer notification e-mails. (The right one, which says "Benachrichtigungen dieser Anfrage abstellen".) The unsubscribe link from the customer notification e-mail looks like this in the template: Benachrichtigungen dieser Anfrage abstellen However, the link does not work in an e-mail sent from an automation, and there seems to be no similar smart value like {{request.disable.notifications.url}} to achieve this.The e-mail displays the links, however, it is non-clickable. Has anyone tried this already and has a solution for this?

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Unsubscribe Link in Automation E-Mail

Sarah Wrenzycki

Hi,

I would like to add an unsubscribe link to an e-mail sent from an automation, just like the unsubscribe link from the customer notification e-mails.

(The right one, which says "Benachrichtigungen dieser Anfrage abstellen".)

The unsubscribe link from the customer notification e-mail looks like this in the template:

<a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Benachrichtigungen dieser Anfrage abstellen</a>

However, the link does not work in an e-mail sent from an automation, and there seems to be no similar smart value like {{request.disable.notifications.url}} to achieve this.

The e-mail displays the links, however, it is non-clickable.

Has anyone tried this already and has a solution for this?

Accepted answers

Marc -Devoteam-

Hi @Sarah Wrenzycki

Welcome to the community.

There is no possibility to unsubscribe from an action executed by an automation rule.

An automation triggers on an action or based on a schedule and executes what is stated in the rule.

Or are you looking to just have a link to unsubscribe from any notificaton not triggered by automation?

All comments

Marc -Devoteam-

Hi @Sarah Wrenzycki

Welcome to the community.

There is no possibility to unsubscribe from an action executed by an automation rule.

An automation triggers on an action or based on a schedule and executes what is stated in the rule.

Or are you looking to just have a link to unsubscribe from any notificaton not triggered by automation?

Sarah Wrenzycki

Hi Marc,

thanks for your reply. No, I specifically want to send it through an automation.

Marc -Devoteam-

Hi @Sarah Wrenzycki

So then no, a person receiving an email can't unsubscribe form that email, as automation is sending that email, based on the trigger of the rule.

Actions done by automation based on email are not defined as notifications, they are an action.

Aaron Pavez _ServiceRocket_

Hi @Sarah Wrenzycki

Do you want to send a clickable URL using the automation?

You paste the URL into the automation as a smart value?

If you send just the unsubscribe URL without any of the other HTML code. Does that work?

I think automation will strip down anything HTML-related and leave only the string.

But ill need to test it. Can you send the HTML code, or how do you want to achieve the unsubscribe link?

Regards - Aaron

Sarah Wrenzycki

Hi Aaron,

thanks for your reply! Yes, the unsubscribe link should be a clickable link in the e-mail I'm sending to my customers. I also tried using {{request.disable.notifications.url}} as a smart value, but the link just came back blank in the e-mail.

I copied the unsubscribe link from the source code of an e-mail send through standard customer notifications. It seems to have the following format:

[site]/servicedesk/customer/portal/[number]/[issue key]/unsubscribe?[token]

I think, the issue is with the token, because when I want to re-use the link for another issue key, I just get a 401 (Unauthorized).

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