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SSO for portal only customer

Eitzaz Haider

Dear All,

I have one JSM project in jira, for this project customers i want to implement sso. I dont have atlassian guard or atlassian access subscription yet. I did not do domain verification yet and also no IDP connectivity yet too.

I want to know for this what will be the process, do i need domain verification(from my pov not needed), cost for portal only customers is 0 including atlassian guard. I just want to implement sso for one project customers any valueable suggestions pls!!!

Accepted answers

arielei

Hello @Eitzaz Haider

SSO is only possible with Atlassian Guard, you cant have it without it.

Having said that, you can open the project in portal to be public and so Atlassian users will be able to access it without the need to be in the Org.

All comments

arielei

Hello @Eitzaz Haider

Eitzaz Haider

Hi Thanks for your reply

arielei

Hey @Eitzaz Haider

Please accept the answer

Eitzaz Haider

Hi @arielei I appreciate your answer but my points still not covered well. Once I got what I questioned I will definately support your answer. You can read and answer again thanks alot

Aditya_miniOrange

Hi @Eitzaz Haider ,

Based on your use case, we have a solution specifically designed for this scenario: SAML/OAuth SSO for JSM Customers. This add-on is specifically designed to enable SSO for your external or portal-only customers in Jira Service Management without the need for Atlassian Guard or domain verification.

Key Highlights of the add-on:

No Atlassian Guard required for implementing SSO for external customers.
No domain verification needed for your portal-only users.

However, please note that if you wish to implement SSO for your JSM agents (internal users), you will need Atlassian Guard, along with domain verification for those accounts, as that’s required by Atlassian for internal user authentication.

Additional Features Included:

Organization Mapping: You can automatically assign external users to JSM organizations based on attributes from your IdP (like email domain or user group).
Portal Access Mapping: You can control which users can access specific service portals grant or restrict access dynamically, based on group or organization mapping.

This setup will give you a seamless, secure, and fully manageable authentication experience for your JSM Project.

You can reach out to us here to schedule a quick call or demo to walk you through the add-on. We’d be happy to help!

P.S. - I work for miniOrange, one of the Atlassian Marketplace Partners.

Eitzaz Haider

I am looking for free solution, already paid alot for atlassian premium thanks for your response

John Williams

Hi

Did this get resolved? I'm trying to setup portal only sso as well but I am getting an error when the user goes to login. the user can sign in to the SSO page but then gets diverted back to

https://**OURSITE**.atlassian.net/servicedesk/customer/user/login?error_code=access_denied&destination=portals

Eitzaz Haider

yes i have implemented and its running smooth. Currently sso at portal side is implemented for all customers.

may be check this

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-single-sign-on-sso/

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