Does Jira Service Management requires Jira Cloud licences for board?

Question

Hi there,

I am working in a small company and there is no project manager so that in our IT department decided to choose key users from departments as project manager. They will create change request and follow their request (Backlog, UAT, etc.). On the other hand, we want to manage managerial approvals with Jira Service Management. We will buy JSM licences for only IT. Do we need Jira Cloud licences to create project team boards for IT team and key users?

Thank you for your assistance.

Tansu Akdeniz · Accepted Answer

Hi @Seda Gülen Güzel

Welcome to the Atlassian community!

It is possible to enable a board view in JSM projects.

You can do it via Project settings -> Features -> Views -> Select Views -> Boards.

Please check out this page for further info: JSM - Get started with boards

Valerie Knapp_dpp5c6 · Accepted Answer

Hi @Seda Gülen Güzel , welcome to the Atlassian Community and thanks for your question.

If I understand correctly, you were more asking if it would be possible for a Jira software user (let's say) to access the boards in a JSM project without needing an agent license.

I believe you should be able to do this, as @Tansu Akdeniz says, if you switch on the feature to have boards, and you enable the people you want to see the board but not work on tickets as 'collaborators', they should be able to access the board without consuming an agent license.

Please see the documentation here - https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/ .

I hope this helps you but if you have any other questions or doubts, please just let us know.

Cheers