How to manage approval flows in Jira Service Management

Question

Hi there,

We want to manage our Change management in Jira Service Management (Standard) with managerial approvals. We can not do integrations for departments and employees' managers list or something else. How to manage them? Can we manage these workflows manually or custom APIs?

Thank you for your assistance.

Julia Watson-Clarke · Answer

Hi @Seda Gülen Güzel ,

We achieve this without any 3rd party integrations.

If your users have a Jira account (nb. they don't need an additional Jira Service Management License), then you can indeed add people from other departments as approvers.

You can customise the change management workflow in JSM to include a 'Requires approval' step which will prevent the request from progressing further through the workflow without 1 or more approvals from specific Jira users.

Hopefully I'm understanding your needs here and this information is helpful?

Thanks,

Julia.

Seda Gülen Güzel_bxfhpf · Answer

Hi @Julia Watson-Clarke ,

We want to buy Jira tools for project management. At the moment, nobody has Jira account. If we manage approval flow in Jira Service Management, we will buy it. I would like talk about our flow. The key user (the key user will be from department) will open change request. Then, key user's managers will approve the request. After that, the PMO will approve them. There are limitations about according to departments. How to manage departments and managers in Jira Service management without any 3rd integrations?

Julia Watson-Clarke · Answer

Hi Seda,

If I understand correctly, you are asking whether you can add approvals into your change management workflow?

This can be achieved in a number of ways, depending on how you're using Jira Service Management.

Do your approvers have a Jira account?

Thanks,

Julia.