Jira Issues

Thomas_Bixler

Hi Team,

I got the below message from one of our clients who we jira to communicate on tickets with. Can you please look into this and let me know on a possible resolution? Thanks. 

Hi Tom,

I am still having issues with pictures/screenshots in Jira.  Below is what I see in the system.  Should I create a ticket for this?

Joseph Chung Yin

@Thomas_Bixler -

Welcome to the community.  It seems this is referring to attachments attached to issue.

Take a look at this reference article to see if there is a problem with the actual attachments or not.

https://support.atlassian.com/jira/kb/images-not-loading-and-displaying-preview-unavailable/

Hope this helps.

Best, Joseph Chung Yin