Lack of portal-only customer forum for Jira Service Management is a deal breaker.

Question

I've seen people ask about adding a forum feature before, and the answers have always centered around using Confluence with an add-on.  From what I can tell, the add-ons are focused on full-license Confluence users, or would require clients to sign up for an Atlassian account at a minimum, and there is no option for portal-only customers (non-Atlassian account) to be able to interact with a Confluence-based forum.

In evaluating switching from our existing customer-facing ticketing/knowledge base/community product, I've found answers or solutions to all of my other roadblocks, but this one is persistent.

It is somewhat of a hole in service-management / external customer features and is unfortunate I cannot see where Atlassian is working to address this need.

DB_rja4h4 · Answer

Fair point.  I've created this request for a community feature.

Dan Breyen · Answer

Hi @DB welcome to the community.  Great suggestion!  This could be a value-added resource to some users of JSM.  I took a look at Atlassian's Jira Site and I may have missed it, but couldn't find this submitted as a suggestion.  I'm not sure I'm ready for that functionality in my instance, but if you wanted to have users weigh in on it, you could create it as a suggestion and we can see where it goes.

If you do create it, and post the number here, I'll add my vote for it.

Hope that helps.