Display all submitted help requests in the help center publically.

Siavash Shahlaei

Hi there.

We're looking to use Service Management to create a bug reporting center for our game studio. However, as you can imagine, we'd like a list of all reported issues to be displayed preferably in the homepage of the help center so users can see if something has already been reported. 

Ideally we'd like users to be able to comment on issues too, similar to how bug reporting portals work usually.

 

Is this something that Service Management can provide or is this not the right fit for our goals? So far we've been able to achieve everything except for this one, crucial point.

Deivid Araujo

Hi @Siavash Shahlaei

 

This documentation should help you:

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

 

TL;DR

You can create topics in the JSM Custom Portal and attach Confluence documents. Note that since the documents can be publicly available, the users won't need to have a license to view the content