Hi everyone,
I’m trying to solve a challenge in Jira Service Management Cloud where we need to make certain information from Assets (CMDB) visible to users who don’t have a Jira license. Specifically, we want to show the contact details associated with applications such as Business Owners and Technical Owners to users on the portal without requiring them to raise a request.
This information is already structured within Assets under an object type with custom attributes for each contact role. The goal is to allow users to easily access this information in the event of an incident or outage, so they know who to escalate to or get in touch with, without needing to go through the service desk. Ideally, on the Portal
The constraints we’re working with are:
The solution must work for non-licensed users (i.e. users who only have portal access)
It should not require submitting a request just to view the data
No third-party marketplace apps can be used
The contact information needs to be accurate and regularly updated, as the data in Assets can change frequently
Has anyone come across a similar use case, or found a way to surface asset details like this on the portal or elsewhere? I’d really appreciate any suggestions, examples, or creative workarounds.
Thanks!
