Form with approver input field, overwrites added approvers when form is editted

Gerben Heinen

I need some ideas to fix this: we have a form that should be approved by a manager. The user fills in the form, selects his\her manager and submits the form. The form 's input field is linked to the work item's approvers field. 

Then automation automatically adds our financial managers as an approver to the work item's approver field, so now there are two approvers.

But when the form is editted and saved again, it overwrites the approvers to one approver only. Now when that approver already approved, the issue is transition automatically without our financial manager having approved the work item.

How can I fix this issue , so that the form doesnt overwrite the existing approvers?

Thanks.

Christopher Yen

Hi @Gerben Heinen 

I think there are two parts to look at,

1. When an automation adds an approver you can reference the field value itself as a smart value + the new value so it appends it instead of replacing. so it would be approver smart value + additional/new approver

2. If it doesn't negatively affect other approvals sharing the same workflow I would update the approval step in your workflow to require "Everyone" as the value for Number of Approvers in order to transition to your approved status (if not already set as Everyone) This will prevent the work item from transitioning to approved when there is still an approval pending. 

Another option could be making it a sequential approval, after the manager approves then it goes to a new pending financial manager approval step separating the two approvals