How Can I Restrict Ticket Visibility Between Supplier Teams?

Question

How can I restrict ticket visibility so that colleagues from Supllier 1 cannot see tickets that are assigned only to Supplier 2 (as Contributing or Leading Team) ?

We’ve noticed thatSupplier 1 team members can currently see supplier 2 tickets, even though they are not listed on those tickets.
I assume this might be due to the group configuration.

Could this be the reason? And if so, what would be the correct way to configure it to prevent this cross-team visibility?

Thanks a lot for your support!

Dick · Answer

Hi @Rajae Bakkali

I would use two separate projects altogether. You can combine the two in a single board for other purposes (internal).

Kind regards,
Dick

Florian Bonniec · Answer

HI @Rajae Bakkali

Within the same project, you have to use Issue Security to manage permission at the issue level.

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Regards