We have set up a knowledge base that is accessible by guest users (they don't need to be signed in). However, any user that is signed in to and does not have a JSM Agent license is granted a generic permission denied error.
Hi @Dom Coleman ,
Here are some potential solutions and considerations based on the documentation:
https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions/
https://support.atlassian.com/confluence-cloud/docs/give-access-to-unlicensed-users-from-jira-service-management/
https://support.atlassian.com/jira/kb/error-couldnt-load-refresh-when-trying-to-change-knowledge-base-settings-in-service-project/
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