Highlight issue in queue which was commented on last

Question

Hello Community,

Please help me out in this case:

I have several issues/tasks in my service desk queue.

I would like to highlight the issue(s)

* which was commented on last
* which was commented on and has not been opened (read) since then.

How can I get this done?

Thank so much for your help

Nic Brough -Adaptavist- · Answer

> having the unseen issues on top

You don't have that data in JIRA, so even if you changed the queue order, you don't have anything to change it to.

unknown · Answer

Thanks for your answer..

Is there any other way except of highlighting?

for example changing the sort oder of the queue and having the unseen issues on top of the list?

Once again - thank you!

Nic Brough -Adaptavist- · Answer

You'll need some code to do the first one - something that can search for "last updated by a comment" and highlight it.

The second one requires a lot more code - JIRA does not track who is reading issues.  So you'd need to implement tracking code as well as highlighting.

I don't think you can do either  of those with a "Connect" add-on, so I don't think it's possible in Cloud.