How to permanently delete managed Atlassian account without waiting 14 days

Question

We've gotten into a situation where a managed account we created is in a weird state and we can't get the account properly provisioned even though we attempted a full sync with our IdP.

We'd like to go ahead and permanently delete the account now so it's removed completely from Atlassian, then we'll reprovision the account.

One of our JIRA org admins went in and deleted the account but we're presented with a page that says we must wait 14 days. How do we skip the wait and delete the account now? If we don't get the account deleted now, the new resource we're trying to setup won't be able to assist for 2 weeks.

Screenshot with names blurred:

As the screenshot shows, this account has never been active.

Gerusa Lobo · Answer

Hi @Chris Holmes

My suggestion in this case are changed the email for these accounts.

You can disconnect the IdP to account and change the email account temporarily, put a old or something like that, as for example: email_old@domain.

To disconnect the account to IdP you can use this endpoint:

https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-admin-apis/#api-admin-user-provisioning-v1-org-orgid-user-aaid-onlydeleteuserindb-delete

After disconnected, the account will be able to edit, and you can edit the email.

Changing email for the account, you will able to provisioned this email again from IdP but now with another Atlassian Account id.

If you want to keep the Atlassian Id, reactive the account, configure the IdP and sync  again.

Regards.

Trudy P Claspill · Answer

Hello @Chris Holmes

Welcome to the Atlassian community.

What we have done in those situations is instead change the email of the managed account in Atlassian Cloud. That frees up the original email allowing a new account to be provisioned with it. Then it doesn't matter that the original account has a 14 day grace period before it is deleted.

Kieren _SmolSoftware_ · Answer

@Marc -Devoteam- Is right. I can confirm Atlassian Support have the tools to do this for you