Am I setting Teams Chat Up Correctly? Cannot raise a request from TEAMS

Question

I have added the ASSIST agent to TEAMS as instructed.  The chatbot then asks me 2 questions.

I then click on Assist

But get this error

I'm struggling to understand how I raise a ticket in TEAMS chat to JIRA Service Management even following the instructions provided.

Tim _ oneXRM · Answer

I tried that before asking the community.  In the end I found this menu option which then seemed to make it all work.

Thank you for taking the time to reply.

Benjamin_tmh9yg · Answer

Hi @Tim _ oneXRM ,

Welcome.  The issue is because your Teams chat is not connected to a Jira project. Therefore, the integration doesn't where to create your tickets.

Here's are the instructions to tie your Teams chat to your desired project:

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/

All the best!